This policy explains how Slidecraft handles subscription cancellations, refund requests, duplicate or unauthorized charges, digital credits, and access problems. It applies in addition to any mandatory rights available under applicable law and the buyer terms shown at checkout.
1. Payment processor and Merchant of Record
For purchases made through Dodo Payments, Dodo Payments may act as Merchant of Record and process payments, taxes, receipts, disputes, and approved refunds. A Dodo Payments descriptor may appear on your statement. Slidecraft will coordinate eligible requests with Dodo Payments when necessary.
2. Cancelling a subscription
You may cancel a recurring subscription through the customer portal made available with your purchase or by contacting slidecraft23@gmail.com. Include the account email and transaction or invoice reference, but never send full payment-card details.
Unless the cancellation screen states otherwise, cancellation takes effect at the end of the current paid billing period. You retain access until that date and will not be charged for the next billing period. Cancelling does not automatically refund the current period.
3. When a refund may be available
Please contact us promptly, preferably within 14 calendar days of the relevant charge. A full or partial refund may be approved when:
- you were charged more than once for the same purchase;
- a charge was unauthorized, subject to identity and fraud checks;
- paid access or credits were not delivered and we cannot restore them within a reasonable time;
- a material technical defect prevents use of the purchased feature and we cannot provide a reasonable fix; or
- applicable consumer law requires a refund.
4. Situations that are normally not refundable
Except where required by law, we normally do not provide refunds for change of mind after substantial use, failure to cancel before renewal, unused time in an active billing period, account restrictions caused by a policy violation, incompatibility that was clearly disclosed before purchase, or dissatisfaction with an AI-assisted result after the purchased service and credits were successfully delivered.
5. Digital credits
Digital credits are non-transferable and have no cash value. Refund requests for unused purchased credits may be considered if made promptly after purchase. Credits that have been consumed, transferred into completed service usage, included as a subscription allowance, or obtained through a promotion are normally non-refundable unless required by law.
If a refund is approved, related unused access or credits may be removed from the account. We will not remove unrelated top-up credits solely because a subscription is cancelled.
6. How to request a refund
Email slidecraft23@gmail.com with the subject “Refund Request” and include:
- the email address used for the purchase;
- the transaction, payment, or invoice reference;
- the purchase date and product or plan; and
- a concise explanation of the issue and any relevant screenshots.
Do not send a full card number, bank password, identity document, or other unnecessary sensitive information by email.
7. Review and refund timing
We review requests individually and may ask for information needed to locate the transaction or investigate delivery. If approved, the refund is issued through the original payment provider and payment method. The time for funds to appear depends on the provider, payment method, and receiving bank.
8. Chargebacks and statutory rights
Please contact us first so we can investigate quickly, but this does not limit any lawful right to dispute a transaction with your payment provider. Nothing in this policy limits rights that cannot be waived under applicable consumer law.